Customer Service Policy

We strive to leave every customer satisfied. When you place an order with us, you agree with the terms that it may take up to 7 business days to receive an order within the UK, and up to 14 business days outside the UK. We allow returns, and a full refund up to 7 days after the customer receives their order. We also offer exchanges, if the customer returns the product we can exchange it and send out another order without a postage charge.  By ordering the customer also acknowledges that they take full responsibility of their order 7 days after delivery. For any complaints, please contact us at the link below.

Data usage policy

What personal data we collect:

- Your name, email, telephone number and address.

--Details of financial and transactional information such as purchases, orders, returns, and refunds.

-Online browsing activities on our website

-Information of what device you browse our site on.

-Your location.

-Your chats and messages with us.

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2020 by Nova Clothing & Apparel

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